HELP CENTER
DO YOU SELL GIFT CARDS?
We are happy to offer the opportunity to purchase an individual gift voucher. The value of the voucher is self-determined and a personal message can be added to make it a unique gift.
You are welcome to purchase a digital voucher in our shop area, we will then send you the voucher by email. If you prefer a physical voucher, please feel free to contact us and we will send you the voucher by post.
WHAT ARE THE PAYMENT METHODS?
We currently accept the following payment methods:
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Credit card
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Apple Pay
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Twint
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The payment method purchase on account is currently not offered
WHAT ARE THE RETURNS POLICY?
Our return period is 14 days from receipt. Personalized pieces of jewelry (e.g. name necklace) are excluded from this.
Jewelery must be in unworn, like-new condition and returned with all original packaging.
The cost of return shipping is at the expense of the customer.
We offer an exchange option if you would like to exchange the jewelry for a different piece of jewelry or a different size.
Jewelery must be in unworn, like-new condition and returned with all original packaging.
The cost of return shipping is at the expense of the customer.
GUARANTEE
At Dianour Jewelry, we understand that buying silver jewelry is a significant investment, both financially and emotionally. That is why we offer our valued customers a comprehensive guarantee on our silver jewelry.
Our warranty covers defects in materials and workmanship that may appear for a period of 1 year from the date of purchase. Should such defects be found, we will either repair the jewelry free of charge or replace it if repair is not possible. Please note that our guarantee does not cover normal wear and tear or improper handling.
In order to make use of our guarantee, we ask you to present us with the defective jewelry together with the proof of purchase. Our competent team will examine the jewelry and find the best solution for you. We strive to provide you with outstanding customer service and to ensure that you enjoy your silver jewelry for a long time.
It is important to note that certain factors can affect the durability and condition of silver jewelry. To prolong the life of your jewellery, we recommend that you protect it from direct contact with chemicals, perfumes, hairspray, moisture and strong sunlight. In addition, it is advisable to clean silver jewelry regularly and store it in a jewelry box or a soft cloth to avoid scratches.